At Grey Cicada, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you may return it for a full refund or exchange within 30 days of receiving it, provided that the product is in its original condition and packaging.

To initiate a return, please contact us at [email protected] with your order number and the reason for the return. We will provide you with a return shipping label and instructions for returning the product to us.

We do not accept returns for the following products:

  • Products that have been opened or used
  • Products that have been customized or made to order
  • Products that are perishable or have a short shelf life
  • Products that are final sale or marked as non-returnable

If you received a defective or damaged product, please contact us within 7 days of receiving the product to initiate a return or exchange.

We will process your return or exchange as soon as we receive the returned product. Please note that it may take up to 10 business days for the credit to appear on your credit card statement.

If you have any questions or concerns about our Return Policy, please contact us at [email protected].